For kits ordered on this website
Access to online content is usually immediate on completion of payment.
Probate Kit printed content is usually mailed by Express Post within 24 hours.
The delivery time depends on Australia Post, which sometimes takes longer than people expected, especially for interstate or regional areas.
After allowing a realistic delivery time, if a kit does not arrive your first check should be with your post office to see if they are holding our package there - tell them that the package is an Express Post envelope. (We can provide the Australia Post "tracking number" if necessary).
When ordering, it is important that you give us a proper mailing address that includes street number / (unit number if relevant) / streetname / suburb / postcode.
For kits bought from distributors
You already have the printed material. To access the associated online component you register the kit - see "Registering kits" under the Members tab above.